We aim to resolve concerns promptly and fairly. This page explains how to raise a complaint about Cucumber Eco Solutions Ltd and how we review, respond and escalate issues.
If your concern relates to data protection, see our privacy policy. For general service questions, visit our contact page or FAQ first.
Step 1: Contact us
Email info@cucumbereco.co.uk or call 0333 038 8113 with your name, contact details and a clear description of the issue.
Step 2: Assessment or installation
If your concern relates to assessment, installation or finance arranged through us, your contract should identify the responsible delivery company and its complaint route. We will help you reach the correct party.
Step 3: Escalation
If you remain dissatisfied after our response, ask for a review by a director. We will acknowledge within five working days and aim to provide a substantive response within twenty working days.
See our privacy policy for data-protection queries. You can also read our cookie policy or about page for company details.
Record keeping
We keep complaint records securely so we can track progress, evidence our response and improve service quality. Records are retained only as long as needed for the complaint and any follow-up obligations.
External routes
If your issue relates to an EPC assessment, installation or finance arranged through a delivery partner, that company may have its own complaint route. We will help you identify the correct organisation and keep you informed while the matter is handled.