Controller: Cucumber Eco Solutions Ltd (company no. 11438494), Kimada House, 442 Flixton Road, Urmston, Manchester M41 6QT.
We provide EPC and energy-efficiency consultancy. This policy explains how we handle personal data when you use cucumbereco.co.uk, submit an enquiry, call us or email us.
What we collect
- Contact details you provide (name, email, phone).
- Enquiry information (customer type, services requested, optional comments).
- Technical data such as page URL and referrer submitted with forms.
- Analytics data if you allow optional cookies (see our cookie policy).
How we use it
- To respond to your enquiry and provide the service requested.
- To improve our website and services (with consent for analytics).
- To meet legal and regulatory obligations.
Data sharing
We may share your data with:
- Specialist assessors or installers to arrange a survey or quotation.
- Finance providers if you request information on payment options.
- IT and marketing-service providers who support our business operations.
- Regulators and authorities where required by law.
We do not sell personal data to third parties.
Lawful bases
We process enquiry data to take steps at your request, perform a contract, pursue legitimate interests in responding to customers, and meet legal obligations. Marketing contact uses consent where required.
Security
We apply access controls, encrypted transport and supplier review to protect personal data. No method of transmission is completely secure, but we review controls regularly.
Your rights
You have the right to access, rectify or erase your personal data, and to restrict or object to processing. Contact us to exercise these rights.
International transfers
Some website processors may store data outside the UK. Where that happens, we rely on appropriate safeguards such as UK adequacy regulations or contractual protections.
Updates
We may update this policy when services, suppliers or legal requirements change. The date at the top shows the latest revision.
Related pages
See our cookie policy, complaints procedure, contact page and common questions for related information.
Complaints
If you have a concern, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO).
See our privacy policy for data-protection queries.