Controller: Cucumber Eco Solutions Ltd (company no. 11438494), Kimada House, 442 Flixton Road, Urmston, Manchester M41 6QT.
We provide EPC and energy-efficiency consultancy. This policy explains how we handle personal data when you use cucumbereco.co.uk, submit an enquiry, call us or email us.
What we collect
- Contact details you provide (name, email, phone).
- Enquiry information (customer type, services requested, optional comments).
- Technical data such as page URL and referrer submitted with forms.
- Analytics data if you allow optional cookies (see cookie policy).
How we use it
- To respond to enquiries and provide requested services.
- To improve the website when analytics cookies are enabled.
- To meet legal, regulatory and complaint-handling obligations.
Sharing
We may share data with delivery partners, assessors, installers or finance providers where relevant to your enquiry, and with processors that help us operate the website. We do not sell personal data.
Retention
We keep enquiry records for as long as needed to respond, provide services, resolve complaints and meet legal obligations.
Lawful bases
We process enquiry data to take steps at your request, perform a contract, pursue legitimate interests in responding to customers, and meet legal obligations. Marketing contact uses consent where required.
Security
We apply access controls, encrypted transport and supplier review to protect personal data. No method of transmission is completely secure, but we review controls regularly.
Your rights
You may request access, correction or deletion where applicable. Contact info@cucumbereco.co.uk or call 0333 038 8113.
International transfers
Some website processors may store data outside the UK. Where that happens, we rely on appropriate safeguards such as UK adequacy regulations or contractual protections.
Updates
We may update this policy when services, suppliers or legal requirements change. The date at the top shows the latest revision.
Related pages
See our cookie policy, complaints procedure, contact page and common questions for related information.
Complaints
See our complaints procedure. You may also complain to the ICO.
See also our cookie policy.