Tell us about the property decision.
Send the current EPC, describe the building or explain the funding question. The more specific the starting information, the more useful our first response can be.
Give the team enough context to route the question.
This form posts directly to Cucumber Eco’s own website handler. It does not send your details to a third-party form platform.
Different questions need different starting information.
You do not need to diagnose the solution. Send what you have and state the decision you are trying to make.
EPC or landlord compliance
Include the property address, EPC report reference, current rating and any known improvements or assumed values.
EPC serviceFunding or Warm Homes
State the UK nation, tenure, broad household eligibility and current EPC. Do not send benefit documents by email unless requested through a secure process.
Funding guideHeating or renewables
Include the current heating system, property type, roof information, annual use and the technology you are considering.
Whole-home planningPortfolio or agency support
State the number of properties, location spread, ratings and the reporting or referral process you need.
Letting-agent supportA response should move the decision forward.
The team reviews the enquiry, confirms the most relevant service and explains whether the next step is a document review, eligibility check, telephone conversation or site assessment.
Receive
Your enquiry reaches Cucumber Eco’s own mailbox.
Review
We check the property context and the service requested.
Clarify
A team member asks for any essential missing information.
Route
You receive the relevant assessment, source or specialist next step.
Before sending personal information.
Use the public company details to verify who you are speaking to.
Yes. Send the report reference or certificate after the team responds, or use the free assessment form to provide the address and rating first.
Consultancy supports customers across the UK. Assessment, installer and scheme coverage varies by service and nation, so the postcode is checked before a visit is arranged.
Not through the general form. Start with broad eligibility information. Any sensitive evidence should be requested through the appropriate secure scheme or authorised process.
Ask a property-specific EPC or home energy question.
The most useful first conversation starts with the address, current EPC, tenure, heating system and the outcome you want. That allows the team to distinguish a certificate question, grant check, heat-pump survey or wider home energy assessment.
Cucumber Eco supports landlords, homeowners, tenants and letting agents across the UK. Installer and scheme availability varies by location, so local delivery is confirmed before any site visit or funded route is promised.